Where We Are

Everywhere. Functional Communications is the exclusive Mood affiliate in Upstate New York and Western Massachusetts. Functional Communications’ territory extends from Batavia in Western New York, throughout Upstate New York, into Berkshire County, Massachusetts. We have been actively servicing this region for decades and have created an extensive local client base. Our strategically located sales and service offices are in Syracuse, Rochester, and Albany.

If you have employees, customers, callers, patients, shoppers, diners, guests, members, families…we are everywhere you are. Audio and video architecture is the integration of music, voice, sound, and video to create experiences that link customers with companies.

Think of it this way. You are a brand. Your clothes, your hair, your way of walking, talking, living — all of those elements are unique to you. It’s the same with companies. Each one has a brand all its own. Functional Communications translates that image into music. We call our creation Sensory Branding. It is the convergence of art and science, of methodology and intuition, of pulling out the parameters and accelerating to something as true as it is engaging.

See how we create audio and video experiences for our dynamic client base which we serve all day, every day, in your hometown. Learn more about our wide range of branding Solutions, and best-in-class Partners.

We have the pleasure of serving every vertical market. We provide each vertical market with custom multi-media solutions that suit their specific application. We support each vertical market with our core competencies; business music systems, digital signage, audio and video systems, sound masking (white noise), surveillance camera systems, music and messaging on hold, and video conferencing. We use the power of audio and video architecture to help our clients enhance their brand image and connect to their customers. We have competent sales, technical, and administrative team members to deliver these applications and support every day.   The vertical markets we serve with the typical solutions are:

Retail and Consumer Markets: background/foreground music, sound system, digital signage, scent branding, surveillance cameras

Hospitality: background/foreground music, sound system, digital signage, scent branding, surveillance cameras

Corporate: audio-video systems, video conferencing, sound masking, digital signage, music and messaging on hold

Healthcare: all our services

Lifestyle Centers: background music & sound systems, in store ads, digital signage, music and messaging on hold, tele-page

Technology, Industrial & Manufacturing Companies: all our services

Automotive Sales: background music, sound & video systems, digital signage, music and messaging on hold, tele-page

Financial & Banking Sectors: audio-video systems, video conferencing, sound masking, digital signage, background music

Insurance Industry: audio-video systems, video conferencing, sound masking/white noise, music and messaging on hold

Legal Firms: audio-video systems, video conferencing, sound masking/white noise, digital signage, voice messaging on hold

Quick Service Restaurants: drive thru systems, background music and sound systems, surveillance systems, video systems

Convenience Stores: background music and sound systems, in-store ads

Education: audio-video systems, digital signage

Government: audio-video systems, music on hold, television programming